Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman, Rick Kirschner.
By: Brinkman, Rick.
Contributor(s): Kirschner, Rick.Material type: TextPublisher: New York : McGraw-Hill, c2002Edition: Rev. and updated ed.Description: xix, 226 p. : ill. ; 23 cm.ISBN: 0071379444 (acid-free paper); 9780071379441 (acid-free paper).Subject(s): Interpersonal relations | Interpersonal communication | Psychology, IndustrialDDC classification: 158.2
|Item type||Current location||Call number||Status||Date due||Barcode|
|Book||Longview campus Stacks - 3rd Floor||HM1106 .B75 2002 (Browse shelf)||Available||0000001666304|
|Book||Longview campus Stacks - 3rd Floor||HM1106 .B75 2002 (Browse shelf)||Available||0000001610385|
|Book||Palestine campus Stacks - 3rd Floor||HM1106 .B75 2002 (Browse shelf)||Available||0000001610377|
|Book||University of Texas At Tyler Stacks - 3rd Floor||HM1106 .B75 2002 (Browse shelf)||Available||0000001610369|
The 10 most unwanted list -- The lens of understanding -- The road to Hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The no person -- The whiner -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication.
Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.