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Dealing with people you can't stand : how to bring out the best in people at their worst / Rick Brinkman, Rick Kirschner.

By: Brinkman, Rick.
Contributor(s): Kirschner, Rick.
Material type: TextTextPublisher: New York : McGraw-Hill, c2002Edition: Rev. and updated ed.Description: xix, 226 p. : ill. ; 23 cm.ISBN: 0071379444 (acid-free paper); 9780071379441 (acid-free paper).Subject(s): Interpersonal relations | Interpersonal communication | Psychology, IndustrialDDC classification: 158.2
Contents:
The 10 most unwanted list -- The lens of understanding -- The road to Hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The no person -- The whiner -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication.
Summary: Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.
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The 10 most unwanted list -- The lens of understanding -- The road to Hell is paved with good intentions -- From conflict to cooperation -- Listen to understand -- Reach a deeper understanding -- Speak to be understood -- Get what you project and expect -- The tank -- The sniper -- The know-it-all -- The think-they-know-it-all -- The grenade -- The yes person -- The maybe person -- The nothing person -- The no person -- The whiner -- What if people can't stand you? -- Communication and the challenge of technology -- The eight ounces of prevention in phone communication -- The eight ounces of prevention in e-mail communication.

Focuses on the ten most unwanted types of difficult people in work situations--including the whiner, the sniper, and the know-it-all--and provides strategies for dealing with each type.

Reviews provided by Syndetics

Library Journal Review

Whether at work or at home, we all have to deal with people we can't stand to be around. Our challenge is to develop creative ways to handle these difficult people. Brinkman and Kirschner, both doctors of naturopathic medicine and professional speakers, have just made our job easier with this lively guidebook, in which they identify and explore the psychological roots of ten specific behavior patterns that represent normal people at their worst. Realizing that changing oneself is more realistic than changing the behavior of others, the authors provide a variety of communicative skills that we can cultivate in ourselves to turn conflict into cooperation. Finally, Brinkman and Kirschner (How To Handle Difficult People with Tact and Skill, McGraw, 1994) illustrate how to use these skills with each of the ten problem behaviors. While all problem behaviors might not fit nicely into one of their ten categories, the authors do provide a dynamic assortment of interpersonal communication tools for managing most difficult people. Highly recommended for all libraries.-David R. Johnson, Louisiana State Univ. Lib., Eunice (c) Copyright 2010. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Author notes provided by Syndetics

Dr. Rick Kirschner and Dr. Rick Brinkman are naturopathic physicians, professional speakers, and corporate trainers

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