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Managing spontaneous community volunteers in disasters : a field manual / Lisa Orloff.

By: Orloff, Lisa.
Material type: TextTextSeries: eBooks on EBSCOhost.Publisher: Boca Raton, FL : CRC Press, c2011Description: 1 online resource (xxvi, 289 p.) : ill.ISBN: 9781439818343 (electronic bk.); 1439818347 (electronic bk.).Subject(s): Emergency management | VoluntarismAdditional physical formats: Print version:: Managing spontaneous community volunteers in disasters.DDC classification: 363.34068/3 LOC classification: HD49 | .O75 2011Online resources: Click here to view this ebook.
Contents:
1. The history of spontaneous volunteerism in disaster response -- 2. Exploring the unique challenges of today's disaster response -- 3. Disaster management concepts applied to spontaneous unaffiliated community volunteer management -- 4. Assessing internal readiness -- 5. Protocols for SUCV management -- 6. A volunteer reception center and point-of-distribution model -- 7. Spot screening, assessment, and selection -- 8. Reducing attrition and unwanted behavior through proactive management : a competency model for leaders and managers -- 9. Building a resilient team -- 10. Social media and emergent technologies in spontaneous-volunteer management.
Summary: "The difference between citizen volunteers and official responders lies in the combination of training, experience, connection to official resources, and the authority to conduct operations, not in the willingness to help. Acknowledging that success in disaster response is based on the knowledge and resources that are immediately available, take into consideration that citizens also have a cultural understanding of the affected community that outside official responders will not. Community members also have the ability to connect to local resources that are immediately available, both material and human. The gap between those who hold important local and cultural knowledge, coupled with a willingness to help, and those with professional disaster management training and resources must be bridged to improve response and to address the mistakes that we have seen cost lives and property in the not-so-distant past. Taking these issues into account, the intent of this manual is twofold: (a) to give emergency managers and community leaders the tools to safely and effectively manage spontaneous community volunteers and (b) to provide guidance to managers and community leaders on ways to empower citizens to take a proactive role in their community's preparedness and response efforts"--Provided by publisher.
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Electronic Book UT Tyler Online
Online
HD49.O75 2011 (Browse shelf) https://ezproxy.uttyler.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=367225&site=ehost-live&scope=site Available AN367225

Includes bibliographical references and index.

1. The history of spontaneous volunteerism in disaster response -- 2. Exploring the unique challenges of today's disaster response -- 3. Disaster management concepts applied to spontaneous unaffiliated community volunteer management -- 4. Assessing internal readiness -- 5. Protocols for SUCV management -- 6. A volunteer reception center and point-of-distribution model -- 7. Spot screening, assessment, and selection -- 8. Reducing attrition and unwanted behavior through proactive management : a competency model for leaders and managers -- 9. Building a resilient team -- 10. Social media and emergent technologies in spontaneous-volunteer management.

"The difference between citizen volunteers and official responders lies in the combination of training, experience, connection to official resources, and the authority to conduct operations, not in the willingness to help. Acknowledging that success in disaster response is based on the knowledge and resources that are immediately available, take into consideration that citizens also have a cultural understanding of the affected community that outside official responders will not. Community members also have the ability to connect to local resources that are immediately available, both material and human. The gap between those who hold important local and cultural knowledge, coupled with a willingness to help, and those with professional disaster management training and resources must be bridged to improve response and to address the mistakes that we have seen cost lives and property in the not-so-distant past. Taking these issues into account, the intent of this manual is twofold: (a) to give emergency managers and community leaders the tools to safely and effectively manage spontaneous community volunteers and (b) to provide guidance to managers and community leaders on ways to empower citizens to take a proactive role in their community's preparedness and response efforts"--Provided by publisher.

Author notes provided by Syndetics

<p>About the Author:</p> <p>As Founder and Executive Director of World Cares Center, Lisa Orloff has taken her experiences as a spontaneous unaffiliated volunteer during the September 11 relief efforts and created an organization that addresses our nation's most valuable yet underutilized resources: everyday citizens. As a spontaneous unaffiliated volunteer, Ms. Orloff created an impromptu supply chain running from the Jacob Javits Center to triage units around Ground Zero using available resources, a map from the telephone book, and her personal cell phone. To fill the unmet need of necessary supplies, Ms. Orloff managed over 300 other spontaneous unaffiliated volunteers and supported official responders working in collaboration with the NYPD, the Army National Guard, and a host of other agencies. She emerged as a liaison between community volunteers and government agencies, most notably FEMA and OEM, working together on community-focused long-term recovery initiatives.</p> <p>Taking from her 9/11 experiences and subsequent all-hazards responses, Ms. Orloff remains committed to supporting national initiatives that enhance community-led response and recovery efforts in areas preparing for or recovering from disasters. Ms. Orloff continues to work with an ever growing team of cirriculum steering committee members, seasoned facilitators, and emergency managers to develop and deliver community-based programs that bridge the gaps in education, communication, and collaboration.</p> <p>Ms. Orloff serves as a subject matter expert working with the Assistant Secretary of Defense for Networks and Information Integration on the development of the ReadyResponders Network. Ms.Orloff continues to gauge the needs of the community on how to effect cross- sector communication, and develop an information sharing network for Emergency Managers, NGO's, CBO's and community members to communicate in preparedness, response and recov</p>

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