Managing spontaneous community volunteers in disasters : a field manual / Lisa Orloff.
By: Orloff, Lisa.Material type: TextSeries: eBooks on EBSCOhost.Publisher: Boca Raton, FL : CRC Press, c2011Description: 1 online resource (xxvi, 289 p.) : ill.ISBN: 9781439818343 (electronic bk.); 1439818347 (electronic bk.).Subject(s): Emergency management | VoluntarismAdditional physical formats: Print version:: Managing spontaneous community volunteers in disasters.DDC classification: 363.34068/3 LOC classification: HD49 | .O75 2011Online resources: Click here to view this ebook.
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Includes bibliographical references and index.
1. The history of spontaneous volunteerism in disaster response -- 2. Exploring the unique challenges of today's disaster response -- 3. Disaster management concepts applied to spontaneous unaffiliated community volunteer management -- 4. Assessing internal readiness -- 5. Protocols for SUCV management -- 6. A volunteer reception center and point-of-distribution model -- 7. Spot screening, assessment, and selection -- 8. Reducing attrition and unwanted behavior through proactive management : a competency model for leaders and managers -- 9. Building a resilient team -- 10. Social media and emergent technologies in spontaneous-volunteer management.
"The difference between citizen volunteers and official responders lies in the combination of training, experience, connection to official resources, and the authority to conduct operations, not in the willingness to help. Acknowledging that success in disaster response is based on the knowledge and resources that are immediately available, take into consideration that citizens also have a cultural understanding of the affected community that outside official responders will not. Community members also have the ability to connect to local resources that are immediately available, both material and human. The gap between those who hold important local and cultural knowledge, coupled with a willingness to help, and those with professional disaster management training and resources must be bridged to improve response and to address the mistakes that we have seen cost lives and property in the not-so-distant past. Taking these issues into account, the intent of this manual is twofold: (a) to give emergency managers and community leaders the tools to safely and effectively manage spontaneous community volunteers and (b) to provide guidance to managers and community leaders on ways to empower citizens to take a proactive role in their community's preparedness and response efforts"--Provided by publisher.