Ten Steps to ITSM Success : A Practitioner's Guide to Enterprise IT Transformation
By: Esposito, Angelo.
Contributor(s): Rogers, Timothy.Material type: TextSeries: JSTOR eBooks.Publisher: Ely : IT Governance Publishing, 2013Description: 1 online resource (291 p.).ISBN: 9781849284578 (electronic bk.); 1849284571 (electronic bk.).Subject(s): Business enterprises -- Information technology -- Management | Information technology -- Management | ITSM library | IT infrastructure library | Organizational change -- ManagementAdditional physical formats: Print version:: No titleDDC classification: 519.5 LOC classification: QA280Online resources: Click here to view this ebook.
|Item type||Current location||Call number||URL||Status||Date due||Barcode|
|Electronic Book||UT Tyler Online Online||QA280 (Browse shelf)||https://ezproxy.uttyler.edu/login?url=http://www.jstor.org/stable/10.2307/j.ctt5hh43s||Available||ocn843642493|
Description based upon print version of record.
Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations.
Includes bibliographical references.
Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilites -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together.