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Ten Steps to ITSM Success : A Practitioner's Guide to Enterprise IT Transformation

By: Esposito, Angelo.
Contributor(s): Rogers, Timothy.
Material type: TextTextSeries: JSTOR eBooks.Publisher: Ely : IT Governance Publishing, 2013Description: 1 online resource (291 p.).ISBN: 9781849284578 (electronic bk.); 1849284571 (electronic bk.).Subject(s): Business enterprises -- Information technology -- Management | Information technology -- Management | ITSM library | IT infrastructure library | Organizational change -- ManagementAdditional physical formats: Print version:: No titleDDC classification: 519.5 LOC classification: QA280Online resources: Click here to view this ebook.
Contents:
Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilites -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together.
Summary: Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations.
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Item type Current location Call number URL Status Date due Barcode
Electronic Book UT Tyler Online
Online
QA280 (Browse shelf) https://ezproxy.uttyler.edu/login?url=http://www.jstor.org/stable/10.2307/j.ctt5hh43s Available ocn843642493

Description based upon print version of record.

Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations.

Includes bibliographical references.

Setting the stage -- Inventory the current service offering -- Validate the current service model -- Establish an ITSM steering committee -- Define the ideal target state -- Create the IT strategic and tactical plans -- Define organizational roles and responsibilites -- Standardized development approach -- Strategy and planning -- Logical and physical design -- Build and test -- Conduct service and process health assessment -- Analysis and deployment -- Operation and sustainment -- Balanced scorecard and continual improvement -- Putting it all together.

Author notes provided by Syndetics

<p>Angelo Esposito is a program manager with Jacobs Technology, and is currently advising the US Navy on its enterprise ITSM transformation. Angelo is a former CIO with over 25 years' experience gained in a variety of sectors including commercial, non-profit and government.<br> <br> Timothy Rogers is a consultant specialising in service management, governance and continual improvement. Timothy is a former CTO with over 15 years' experience working with high-tech start-ups, financial services firms and large government clients.</p>

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