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e-Government and Employment Services : A Case Study in Effectiveness

By: Fugini, Maria Grazia.
Contributor(s): Maggiolini, Piercarlo | Valles, Ramon Salvador.
Material type: TextTextSeries: eBooks on Demand.PoliMI SpringerBriefs: Publisher: Cham : Springer International Publishing, 2014Description: 1 online resource (102 p.).ISBN: 9783319020303.Subject(s): Employment agencies -- Italy -- Lombardy -- Evaluation -- Case studies | Employment agencies -- Spain -- Catalonia -- Evaluation -- Case studies | Internet in public administration -- Italy -- Lombardy -- Case studies | Internet in public administration -- Spain -- Catalonia -- Case studiesGenre/Form: Electronic books.Additional physical formats: Print version:: e-Government and Employment Services : A Case Study in EffectivenessDDC classification: 004 LOC classification: QA75.5-76.95Online resources: Click here to view this ebook.
Contents:
Preface; Contents; 1 Introduction; Abstract ; 1.1 The Concept of e-Government and Its Evolution; References; 2 Framework; Abstract ; 2.1 Classification of PA Functions, Information Systems and Social Systems; 2.1.1 Classification of PA Information Systems; 2.2 A Classification of Social Systems; 2.3 PA Organizations and Models of ICT Adoption; 2.3.1 ; 2.3.2 Social Model; 2.3.2.1 of PA: "Inclusive" e-Government; 2.3.3 Political Model; 2.3.4 ; 2.3.5 Wrap Up; References; 3 Evaluation Methodology; Abstract ; 3.1 Evaluation Methods; 3.2 Dimensions for e-Government Evaluation
3.3 Measurement of the Value of e-Government3.3.1 Levels of e-Government; 3.3.2 Stakeholders; 3.3.3 Value Dimensions; 3.4 Concluding Remarks; References; 4 Employment Services in Catalonia; Abstract ; 4.1 Spanish and Catalan Public Employment Services; 4.1.1 SISPE Design; 4.1.2 Central and Regional Databases; 4.1.3 Architectures; 4.1.4 The Spanish Employment System and Regional Portals; 4.2 Employment Services in Catalonia; 4.2.1 SOC Infrastructure; 4.2.2 Services; 4.2.2.1 Administration Services; 4.2.2.2 Mediation Services ; 4.2.2.3 Information Services; 4.2.2.4 AdviceGuidance Services
4.2.2.5 Training Services4.2.2.6 Publicity and Communication; 4.2.3 Multichannel Services and Stakeholders; 4.2.3.1 Employment Offices; 4.2.3.2 Internet; 4.2.3.3 The FeinaActiva Portal ; 4.2.3.4 Self-service Points; 4.2.3.5 012 Call Line; 4.2.3.6 Direct Telephone LinesE-Mails; 4.2.3.7 Multichannel Services Impact; 4.2.4 Services, Channels and Stakeholder Classification; 4.3 Evaluation; 4.3.1 Dimensions and Measurement; 4.4 Factors Influencing Technological Channel Performance; References; 5 Borsa Lavoro Lombardia; Abstract ; 5.1 Premises and Aims; 5.2 The BLL System
5.2.1 The Web Portal: http:www.borsalavorolombardia.net5.2.1.1 Council Member Area; 5.2.1.2 Training and Education Area; 5.2.1.3 The Labor Area; 5.2.1.4 Community; 5.2.1.5 Personal Area; 5.2.2 Implemented Policies and Operative Guidelines; 5.3 A First Evaluation; 5.4 Linking BLL to the National and the European Systems; 5.5 Evolution and Drop Out of BLL; 5.5.1 A Political and Strategic Question; 5.5.2 Some Data About BLL; 5.5.3 Reasoning About BLL
5.5.4 Dimensions and Measurement5.5.5 Factors Influencing Website Performance; References; 6 Comparisons and Concluding Remarks; Abstract ; 6.1 What Can We Learn?; 6.1.1 Why BLL Failed?; 6.1.1.1 The Context Had a Role; 6.1.2 BLL-Specific Reasons; 6.2 Successfulness of SOC; 6.2.1 Care, Hospitality, Cultivation; 6.2.1.1 How to Conclude?; References; Index
Summary: This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d'Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed
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Item type Current location Call number URL Status Date due Barcode
Electronic Book UT Tyler Online
Online
QA75.5-76.95 (Browse shelf) http://uttyler.eblib.com/patron/FullRecord.aspx?p=1968587 Available EBL1968587

Preface; Contents; 1 Introduction; Abstract ; 1.1 The Concept of e-Government and Its Evolution; References; 2 Framework; Abstract ; 2.1 Classification of PA Functions, Information Systems and Social Systems; 2.1.1 Classification of PA Information Systems; 2.2 A Classification of Social Systems; 2.3 PA Organizations and Models of ICT Adoption; 2.3.1 ; 2.3.2 Social Model; 2.3.2.1 of PA: "Inclusive" e-Government; 2.3.3 Political Model; 2.3.4 ; 2.3.5 Wrap Up; References; 3 Evaluation Methodology; Abstract ; 3.1 Evaluation Methods; 3.2 Dimensions for e-Government Evaluation

3.3 Measurement of the Value of e-Government3.3.1 Levels of e-Government; 3.3.2 Stakeholders; 3.3.3 Value Dimensions; 3.4 Concluding Remarks; References; 4 Employment Services in Catalonia; Abstract ; 4.1 Spanish and Catalan Public Employment Services; 4.1.1 SISPE Design; 4.1.2 Central and Regional Databases; 4.1.3 Architectures; 4.1.4 The Spanish Employment System and Regional Portals; 4.2 Employment Services in Catalonia; 4.2.1 SOC Infrastructure; 4.2.2 Services; 4.2.2.1 Administration Services; 4.2.2.2 Mediation Services ; 4.2.2.3 Information Services; 4.2.2.4 AdviceGuidance Services

4.2.2.5 Training Services4.2.2.6 Publicity and Communication; 4.2.3 Multichannel Services and Stakeholders; 4.2.3.1 Employment Offices; 4.2.3.2 Internet; 4.2.3.3 The FeinaActiva Portal ; 4.2.3.4 Self-service Points; 4.2.3.5 012 Call Line; 4.2.3.6 Direct Telephone LinesE-Mails; 4.2.3.7 Multichannel Services Impact; 4.2.4 Services, Channels and Stakeholder Classification; 4.3 Evaluation; 4.3.1 Dimensions and Measurement; 4.4 Factors Influencing Technological Channel Performance; References; 5 Borsa Lavoro Lombardia; Abstract ; 5.1 Premises and Aims; 5.2 The BLL System

5.2.1 The Web Portal: http:www.borsalavorolombardia.net5.2.1.1 Council Member Area; 5.2.1.2 Training and Education Area; 5.2.1.3 The Labor Area; 5.2.1.4 Community; 5.2.1.5 Personal Area; 5.2.2 Implemented Policies and Operative Guidelines; 5.3 A First Evaluation; 5.4 Linking BLL to the National and the European Systems; 5.5 Evolution and Drop Out of BLL; 5.5.1 A Political and Strategic Question; 5.5.2 Some Data About BLL; 5.5.3 Reasoning About BLL

5.5.4 Dimensions and Measurement5.5.5 Factors Influencing Website Performance; References; 6 Comparisons and Concluding Remarks; Abstract ; 6.1 What Can We Learn?; 6.1.1 Why BLL Failed?; 6.1.1.1 The Context Had a Role; 6.1.2 BLL-Specific Reasons; 6.2 Successfulness of SOC; 6.2.1 Care, Hospitality, Cultivation; 6.2.1.1 How to Conclude?; References; Index

This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d'Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed

Description based upon print version of record.

Author notes provided by Syndetics

Mariagrazia Fugini is professor of Computer Engineering at the Politecnico di Milano, Italy. Piercarlo Maggiolini is associate professor in Computer Ethics and Corporate Social Responsibility at the Politecnico di Milano, Italy. Ramon Salvador Valles is professor of business management and information technology at the Technical University of Catalonia (UPC), Barcelona, Spain.

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