e-Government and Employment Services : A Case Study in Effectiveness
By: Fugini, Maria Grazia.
Contributor(s): Maggiolini, Piercarlo | Valles, Ramon Salvador.Material type: TextSeries: eBooks on Demand.PoliMI SpringerBriefs: Publisher: Cham : Springer International Publishing, 2014Description: 1 online resource (102 p.).ISBN: 9783319020303.Subject(s): Employment agencies -- Italy -- Lombardy -- Evaluation -- Case studies | Employment agencies -- Spain -- Catalonia -- Evaluation -- Case studies | Internet in public administration -- Italy -- Lombardy -- Case studies | Internet in public administration -- Spain -- Catalonia -- Case studiesGenre/Form: Electronic books.Additional physical formats: Print version:: e-Government and Employment Services : A Case Study in EffectivenessDDC classification: 004 LOC classification: QA75.5-76.95Online resources: Click here to view this ebook.
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|Electronic Book||UT Tyler Online Online||QA75.5-76.95 (Browse shelf)||http://uttyler.eblib.com/patron/FullRecord.aspx?p=1968587||Available||EBL1968587|
Preface; Contents; 1 Introduction; Abstract ; 1.1 The Concept of e-Government and Its Evolution; References; 2 Framework; Abstract ; 2.1 Classification of PA Functions, Information Systems and Social Systems; 2.1.1 Classification of PA Information Systems; 2.2 A Classification of Social Systems; 2.3 PA Organizations and Models of ICT Adoption; 2.3.1 ; 2.3.2 Social Model; 184.108.40.206 of PA: "Inclusive" e-Government; 2.3.3 Political Model; 2.3.4 ; 2.3.5 Wrap Up; References; 3 Evaluation Methodology; Abstract ; 3.1 Evaluation Methods; 3.2 Dimensions for e-Government Evaluation
3.3 Measurement of the Value of e-Government3.3.1 Levels of e-Government; 3.3.2 Stakeholders; 3.3.3 Value Dimensions; 3.4 Concluding Remarks; References; 4 Employment Services in Catalonia; Abstract ; 4.1 Spanish and Catalan Public Employment Services; 4.1.1 SISPE Design; 4.1.2 Central and Regional Databases; 4.1.3 Architectures; 4.1.4 The Spanish Employment System and Regional Portals; 4.2 Employment Services in Catalonia; 4.2.1 SOC Infrastructure; 4.2.2 Services; 220.127.116.11 Administration Services; 18.104.22.168 Mediation Services ; 22.214.171.124 Information Services; 126.96.36.199 AdviceGuidance Services
188.8.131.52 Training Services184.108.40.206 Publicity and Communication; 4.2.3 Multichannel Services and Stakeholders; 220.127.116.11 Employment Offices; 18.104.22.168 Internet; 22.214.171.124 The FeinaActiva Portal ; 126.96.36.199 Self-service Points; 188.8.131.52 012 Call Line; 184.108.40.206 Direct Telephone LinesE-Mails; 220.127.116.11 Multichannel Services Impact; 4.2.4 Services, Channels and Stakeholder Classification; 4.3 Evaluation; 4.3.1 Dimensions and Measurement; 4.4 Factors Influencing Technological Channel Performance; References; 5 Borsa Lavoro Lombardia; Abstract ; 5.1 Premises and Aims; 5.2 The BLL System
5.2.1 The Web Portal: http:www.borsalavorolombardia.net18.104.22.168 Council Member Area; 22.214.171.124 Training and Education Area; 126.96.36.199 The Labor Area; 188.8.131.52 Community; 184.108.40.206 Personal Area; 5.2.2 Implemented Policies and Operative Guidelines; 5.3 A First Evaluation; 5.4 Linking BLL to the National and the European Systems; 5.5 Evolution and Drop Out of BLL; 5.5.1 A Political and Strategic Question; 5.5.2 Some Data About BLL; 5.5.3 Reasoning About BLL
5.5.4 Dimensions and Measurement5.5.5 Factors Influencing Website Performance; References; 6 Comparisons and Concluding Remarks; Abstract ; 6.1 What Can We Learn?; 6.1.1 Why BLL Failed?; 220.127.116.11 The Context Had a Role; 6.1.2 BLL-Specific Reasons; 6.2 Successfulness of SOC; 6.2.1 Care, Hospitality, Cultivation; 18.104.22.168 How to Conclude?; References; Index
This book explores the factors that affect the efficiency and effectiveness of electronic government (e-Government) by analyzing two employment- service systems in Italy and Catalonia: the Borsa Lavoro Lombardia Portal (Lombardy Employment Services Portal) and the Servei d'Ocupació de Catalunya (Catalan Employment Services Portal). The evaluation methodology used in the case studies and the related set of technical, social, and economic indicators are clearly described. The technological and organizational features of the systems of the two systems are then compared and their impacts assessed
Description based upon print version of record.