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THE SERVICE-PROFIT CHAIN: EXAMINING THE RELATIONSHIPS AMONG EMPLOYEE ENGAGEMENT, SERVICE PERFORMANCE, CUSTOMER PERCEPTIONS, AND FINANCIAL PERFORMANCE IN A QUICK SERVICE RESTAURANT ORGANIZATION by ABBIE LAMBERT

By: LAMBERT, ABBIE [author].
Material type: TextTextPublisher: [Tyler, Texas]; [University of Texas at Tyler], 2016Description: 1 online resource (x, 147 pages) text file, PDF.Content type: text Media type: computer Carrier type: online resourceSubject(s): Fast food restaurants | Job satisfactionOnline resources: Dissertation Click here to view this dissertation Dissertation note: Ph.D., University of Texas at Tyler, 2016.
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Item type Current location Collection Call number URL Status Date due Barcode
UT Tyler Dissertation UT Tyler Online
Online
University Archives & Special Collections HD8039.R47 .L36 2016 (Browse shelf) http://hdl.handle.net/10950/517 Available ocn969341152

Ph.D., University of Texas at Tyler, 2016.

Includes bibliographic references (pages 126-142).

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