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Pragmatic application of service management : the five anchor approach / S.D. Van Hove, Mark Thomas.

By: Van Hove, S. D [author.].
Contributor(s): Thomas, Mark [author.].
Material type: TextTextSeries: JSTOR eBooks.Publisher: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, [2016]Edition: Second edition.Description: 1 online resource (140 pages).Content type: text Media type: computer Carrier type: online resourceISBN: 9781849288767; 1849288763.Subject(s): Information technology -- ManagementDDC classification: 658.05 LOC classification: HD30.2 | .V36 2016Online resources: Click here to view this ebook. Summary: Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISO/IEC 20000, the international standard for IT service management. With the recent release of COBIT 5, service management practitioners have even more options. However, until now, there has been little guidance on how to merge these frameworks, standards and methodologies to develop best practice across the ITSM function and produce a robust enterprise philosophy for service delivery. This book provides guidance on creating an integrated system based on the three leading service management approaches: COBIT 5, ISO/IEC 20000, and ITIL, and provides a unique mapping to assist service management practitioners in their information gathering. It presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function and create a stronger, more robust service management system. With instructive illustrations, helpful tables, and mini case studies, the authors apply their unique Five Anchor Approach to demonstrate how the improvement aspects of COBIT 5, ISO/IEC 20000 and ITIL can help identify and deal with common problems faced by today's organizations.
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Item type Current location Call number URL Status Date due Barcode
Electronic Book UT Tyler Online
Online
HD30.2 .V36 2016 (Browse shelf) https://ezproxy.uttyler.edu/login?url=http://www.jstor.org/stable/10.2307/j.ctt1ht4z7t Available ocn966278861

Includes bibliographical references (pages 138-140).

Presents enhanced IT service management though integrated management frameworks. With the increasing popularity of ITIL as a framework for IT service management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. As a result, service managers are looking for ways to enhance their ITIL-based ITSM without having to throw it away and start again. Many are already working towards compliance with ISO/IEC 20000, the international standard for IT service management. With the recent release of COBIT 5, service management practitioners have even more options. However, until now, there has been little guidance on how to merge these frameworks, standards and methodologies to develop best practice across the ITSM function and produce a robust enterprise philosophy for service delivery. This book provides guidance on creating an integrated system based on the three leading service management approaches: COBIT 5, ISO/IEC 20000, and ITIL, and provides a unique mapping to assist service management practitioners in their information gathering. It presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function and create a stronger, more robust service management system. With instructive illustrations, helpful tables, and mini case studies, the authors apply their unique Five Anchor Approach to demonstrate how the improvement aspects of COBIT 5, ISO/IEC 20000 and ITIL can help identify and deal with common problems faced by today's organizations.

PDF (JSTOR, viewed Dec. 15, 2016).

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