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1. Pragmatic application of service management : the five anchor approach / S.D. Van Hove, Mark Thomas.

by Van Hove, S. D [author.] | Thomas, Mark [author.].

Edition: Second edition.Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, [2016]Online access: Click here to view this ebook. Availability: Items available for loan: UT Tyler Online (1). Location(s): Online HD30.2 .V36 2016.
2. It's all about relationships : what ITIL doesn't tell you / S.D. Van Hove, Kathy S. Mills.

by Van Hove, S. D [author.] | Mills, Kathy S [author.].

Material type: Text Text; Format: available online remote; Literary form: Not fiction Publisher: Ely, Cambridgeshire, United Kingdom : IT Governance Publishing, [2013]Copyright date: ©2013Other title: It is all about relationships | What ITIL doesn't tell you | What information technology infrastructure library doesn't tell you.Online access: Click here to view this ebook. Availability: Items available for loan: UT Tyler Online (1). Location(s): Online HD30.2 .V36 2013.